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GRATITUDE INC
APAC · AFRICA · U.S.A

Monitoring, Observability & Event Management Architect

601 Views 1 week ago
Experience 5–6 Year(s)
₱
Salary ₱ 100 – 108K p.m
Location Manila
114 candidate(s) already applied

Job Description

Hiring: Monitoring, Observability & Event Management Architect | Quezon City | Hybrid | PHP 100,000–108,000

Location: Quezon City (Hybrid)
Experience: 5+ Years (3+ Years in IT Architecture)
Work Shift: Night Shift
Salary: PHP 100,000–108,000
Start Date: ASAP
Headcount: 1

Education

  • Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.

Must-Have Skills

  • 5+ years of experience in IT Monitoring, Observability, or related technical roles

  • 3+ years of experience in an IT Architecture role with expertise in Monitoring and Application Performance Management

  • Extensive experience with ServiceNow ITOM and AIOps, including alert integration

  • Strong knowledge of Azure Monitor, Azure Log Analytics, KQL, Telemetry, and APM

  • Experience with Azure services and cloud monitoring

  • Hands-on experience with Ansible, PowerShell, Automation, and API Integration

  • Experience with DevOps tools and scripting languages such as Python, PowerShell, JavaScript, C#, and SQL

  • Knowledge of proactive monitoring using Azure services, telemetry, and synthetic transactions

  • Understanding of network architecture and security (WAN/LAN, TCP/IP, PKI)

  • Familiarity with ITSM processes and ServiceNow

  • Excellent analytical, communication, and collaboration skills

Good-to-Have Skills

  • SRE Practices (Observability & Monitoring)

  • ServiceNow ITOM Event Management

  • Azure Fundamentals, Azure Monitor, Azure Data Lake, Azure Fabric

  • API Integration & Ansible

  • .NET and C# Development

  • DevOps & Automation

  • Grafana, Prometheus, AppDynamics, ThousandEyes, Riverbed, Nobl9

  • AIOps Strategy and Implementation

Key Responsibilities

  • Design and implement enterprise-wide monitoring, observability, and event management solutions.

  • Collaborate with architecture and engineering teams across Event Management, Azure Monitor, AppDynamics, Grafana, ThousandEyes, and related platforms.

  • Develop and maintain enterprise monitoring and observability standards.

  • Design monitoring solutions for SaaS, IaaS, and PaaS environments.

  • Gather business requirements and deliver scalable, cost-effective monitoring solutions.

  • Plan and execute monitoring platform upgrades, automation initiatives, and software enhancements.

  • Drive innovation through proof-of-concept initiatives and automation strategies.

  • Ensure high availability, performance, and proactive monitoring across enterprise applications and infrastructure.

Pre-Screening Questions

  • How many years of experience do you have in IT Monitoring or related technical roles?

  • How many years of experience do you have as an IT Architect with expertise in Monitoring and Application Performance Management?

  • Do you have hands-on experience with ServiceNow ITOM, AIOps, and Azure Monitor?

  • What is your current/last drawn salary?

  • What is your expected salary?

  • Are you willing to work in a Hybrid setup in Quezon City on a Night Shift schedule?

  • If selected, how soon can you join?

Important Notes

  • Questionnaire Link: https://myglit.com/lateral/cref/fcdbc5c7f9

  • Note: Filling out the questionnaire form is mandatory. Candidate profiles will be considered only after the form has been submitted.



Key Skills

3 Skills
Analytical Collaboration Excellent communication skills - written and verbal

Role Specifications

Role
Infrastructure & Technology Manager
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Hybrid
Process
Voice
Functional Area
ITES / BPO / Customer Service

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Gratitude Inc
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Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

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