Monitoring, Observability & Event Management Architect

Gratitude Inc

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3 days ago

Monitoring, Observability & Event Management Architect

5-6 Year(s)

₱ 100 - ₱ 108K p.m

Manila

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Job Description

Key Skills

Analytical Collaboration Excellent communication skills - written and verbal

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Hiring: Monitoring, Observability & Event Management Architect | Quezon City | Hybrid | PHP 100,000–108,000

Location: Quezon City (Hybrid)
Experience: 5+ Years (3+ Years in IT Architecture)
Work Shift: Night Shift
Salary: PHP 100,000–108,000
Start Date: ASAP
Headcount: 1

Education

Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.

Must-Have Skills

5+ years of experience in IT Monitoring, Observability, or related technical roles
3+ years of experience in an IT Architecture role with expertise in Monitoring and Application Performance Management
Extensive experience with ServiceNow ITOM and AIOps, including alert integration
Strong knowledge of Azure Monitor, Azure Log Analytics, KQL, Telemetry, and APM
Experience with Azure services and cloud monitoring
Hands-on experience with Ansible, PowerShell, Automation, and API Integration
Experience with DevOps tools and scripting languages such as Python, PowerShell, JavaScript, C#, and SQL
Knowledge of proactive monitoring using Azure services, telemetry, and synthetic transactions
Understanding of network architecture and security (WAN/LAN, TCP/IP, PKI)
Familiarity with ITSM processes and ServiceNow
Excellent analytical, communication, and collaboration skills

Good-to-Have Skills

SRE Practices (Observability & Monitoring)
ServiceNow ITOM Event Management
Azure Fundamentals, Azure Monitor, Azure Data Lake, Azure Fabric
API Integration & Ansible
.NET and C# Development
DevOps & Automation
Grafana, Prometheus, AppDynamics, ThousandEyes, Riverbed, Nobl9
AIOps Strategy and Implementation

Key Responsibilities

Design and implement enterprise-wide monitoring, observability, and event management solutions.
Collaborate with architecture and engineering teams across Event Management, Azure Monitor, AppDynamics, Grafana, ThousandEyes, and related platforms.
Develop and maintain enterprise monitoring and observability standards.
Design monitoring solutions for SaaS, IaaS, and PaaS environments.
Gather business requirements and deliver scalable, cost-effective monitoring solutions.
Plan and execute monitoring platform upgrades, automation initiatives, and software enhancements.
Drive innovation through proof-of-concept initiatives and automation strategies.
Ensure high availability, performance, and proactive monitoring across enterprise applications and infrastructure.

Pre-Screening Questions

How many years of experience do you have in IT Monitoring or related technical roles?
How many years of experience do you have as an IT Architect with expertise in Monitoring and Application Performance Management?
Do you have hands-on experience with ServiceNow ITOM, AIOps, and Azure Monitor?
What is your current/last drawn salary?
What is your expected salary?
Are you willing to work in a Hybrid setup in Quezon City on a Night Shift schedule?
If selected, how soon can you join?

Important Notes

Questionnaire Link: https://myglit.com/lateral/cref/fcdbc5c7f9
Note: Filling out the questionnaire form is mandatory. Candidate profiles will be considered only after the form has been submitted.

Role

Infrastructure & Technology Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Voice

Functional Area

ITES / BPO / Customer Service

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