• Support project planning, coordination, and tracking to ensure timely completion of milestones and deliverables.

• Manage project documentation, meeting minutes, status reports, and governance records with proper version control.

• Prepare weekly and monthly Management Information System (MIS) reports, operational dashboards, and performance tracking reports.

• Monitor project milestones, risks, action items, dependencies, and change control processes.

• Ensure compliance with project governance standards, audit requirements, and service-level agreements (SLAs).

• Assist with fiscal year planning, budget monitoring, actual versus projected spending, and resource allocation.

• Coordinate resource tracking, onboarding and offboarding, and system access administration.

• Facilitate governance reviews, stakeholder meetings, and shift briefings or debriefings when required.

• Serve as a primary point of contact for client communications, vendor coordination, and cross-functional project alignment.

• Identify opportunities for process improvement and support operational efficiency initiatives.

Qualifications

• Minimum of 3–5 years of experience in a Project Management Office (PMO) role.

• Experience working in a contact center or BPO environment, preferably supporting financial collections operations.

• Bachelor’s degree in Management, Psychology, Information Technology, or a related field.

• Strong knowledge of project planning, governance, risk management, and project reporting.

• Proficiency in preparing MIS reports, dashboards, and performance tracking sheets.

• Experience with financial tracking, resource management, stakeholder coordination, and compliance monitoring.

• Excellent communication, organizational, analytical, and problem-solving skills.

• Willingness to work 100% onsite at Eton Centris, Quezon City, on a shifting schedule.

• Available to start immediately.

Recruitment Process

1. Initial Interview

2. SVAR

3. L2 Interview – MS Teams

4. L3 Interview – MS Teams

Pre-Screening Questions

1. What is your highest educational attainment?

2. How many years of experience do you have as a PMO in a contact center environment?

3. What was your last drawn salary?

4. What is your expected salary?

5. Are you amenable to working 100% onsite in Quezon City on a shifting schedule?

6. Can you start immediately?