Operations Manager - Credit Card Fraud and Collections (Alabang)

Gratitude Inc

590 Views

19 hours ago

5-10 Year(s)

₱ 70 - ₱ 80K p.a

Manila

Job Description

Key Skills

Operations Manager collections experience Fraud Bachelor's Degree

0 candidate(s) have already applied for this Job. Apply now

OM with Fraud Background for Credit Cards Collections and Fraud

Pls look for candidates with Fraud experience (credit card) from Synchrony, Genpact, Telus, WNS or any companies which handled Greendot account.

Work Experience Requirements

• Minimum of 5 years total experience in Business Process Off-shoring

• Should have worked in Credit Card Fraud and Collections processes (such as but not limited to: Experience in mitigating online fraud, such as account takeover, phishing, online card testing, etc.) for at least 1 year

• Candidates should have at least two years of experience as Manager - Ops

• Must possess strong decision making and accountability skills

• Knowledgeable of best practices within a service-oriented sales environment

• Demonstrated ability to achieve sales goals through the management of individual performance objectives

• Must be comfortable in a Collections and Fraud management environment and possess the ability to overcome objections

• Deep understanding of the online payments landscape across all participants – issuer, merchant, acquirer and network

• Ability to analyze large transactional datasets, interpret ambiguous situations, and make decisions under pressure

• Strong training and presentation skills

• Must be effective while working both individually and as part of a team

Role

Operations Director

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Natasha Ogola

Recruiter - Gratitude Inc

NA, kenya

2+ Followers

500+ Posts

View Profile

Interview Tips

Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

Confidential

Manila, Philippines

Details