Operations Manager| Tech
Gratitude IncOperations Manager| Tech
Job Description
Key Skills
1 candidate(s) have already applied for this Job. Apply now
Account: Tech
Salary: 80k to 110k
Work location/Set up: Onsite/ McKinley
Shift Schedule: TBD
Job Summary
The Operations Manager provides strategic and operational leadership for CE support functions, ensuring scalable delivery, strong leadership pipelines, and sustained service quality. The role owns end-to-end operational outcomes while aligning people strategy, performance, and client expectations.
Key Responsibilities:
•Lead multiple CE teams and Assistant Managers across Tier 1–3 operations.
•Own overall performance against SLAs, CSAT, quality, cost, and people metrics.
•Drive operational strategy, continuous improvement, and efficiency initiatives.
•Serve as senior escalation point for critical operational, client, or delivery risks.
•Partner with senior stakeholders across Recruitment, HR, Workforce, QA, and Product.
•Champion leadership development and succession planning across CE operations.
Qualifications
•Bachelor’s degree or equivalent experience.
•Minimum 24 months of experience as an Operations Manager or equivalent.
•Proven experience managing large BPO teams and multi-layer leadership structures.
•Strong background in performance management, governance, and service delivery.
•Strong technical background in BPO (Must have)
Core Competencies
•Strategic leadership and execution
•Cross functional stakeholder management
•Business and performance analytics
•Change and risk management
Recruitment Process :
Recruitment Interview, Assessment, Hiring Manager Interview, Final Interview (Program VP - TBC).
Pre-screening notes:
Educational attainment:
Years of experience as Operations Manager
Technical experience:
Last drawn salary:
Expected salary:
Role
Operations Manager
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
CSR Collections Account -TCS Taguig
Gratitude Inc1 - 23 Year(s)
30 - 35 Thousand p.m
Manila, Philippines
Supervisor Operations
Gratitude Inc2 - 10 Year(s)
Confidential
Manila, Philippines
UK Culture Coach
Gratitude Inc3 - 5 Year(s)
Confidential
Manila, Philippines
URGENT HIRING: HEALTHCARE ACCOUNT
Gratitude Inc1 - 2 Year(s)
20 - 25 Thousand p.m
Manila, Philippines
(159585) Art Director| Onsite Cebu
Gratitude Inc5 - 7 Year(s)
95 - 100 Thousand p.m
Manila, Philippines
PATIENT CARE COORDINATOR
Gratitude Inc0 - 2 Year(s)
20 - 30 Thousand p.m
Manila, Philippines
Dayshift CSR -Insurance Account WNS company Alabang
Gratitude Inc1 - 10 Year(s)
25 - 30 Thousand p.m
Manila, Philippines
CSR -Rider support Account COGNIZANT COMPANY
Gratitude Inc2 - 29 Year(s)
30 - 40 Thousand p.m
Manila, Philippines
Quality Assurance Specialist
Gratitude Inc2 - 8 Year(s)
35 - 40 Thousand p.m
Manila, Philippines
Design Drafters- (Electrical Design Drafter)
Gratitude Inc3 - 25 Year(s)
55 - 70 Thousand p.m
Manila, Philippines