Operations Supervisor – T-Mobile
Gratitude IncOperations Supervisor – T-Mobile
Job Description
Key Skills
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Role Overview
We are seeking an Operations Supervisor to lead and manage a team of customer service representatives for our T-Mobile account. You will drive team performance, ensure quality service delivery, and foster a positive and productive work environment.
Key Responsibilities
Supervise and lead a team of customer service representatives
Monitor team performance and ensure KPIs and SLAs are met
Provide coaching, feedback, and development opportunities to team members
Handle escalations and resolve complex customer issues
Ensure adherence to company policies, procedures, and quality standards
Collaborate with operations management to drive continuous improvement
Prepare and present performance reports
Qualifications
BPO/Telco background and leadership experience – required
At least 6 months of supervisory experience – non-negotiable
Strong understanding of contact center metrics and operations
Excellent communication, coaching, and people management skills
Ability to work in a fast-paced, high-volume environment
Willing to work onsite in Makati with a graveyard schedule
Role
Operations Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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