Operations Supervisor – Telco Account | Up to PHP 40K | Makati & Davao

Gratitude Inc

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18 hours ago

Operations Supervisor – Telco Account | Up to PHP 40K | Makati & Davao

2-8 Year(s)

Davao

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Job Description

Key Skills

Telemarketing Telecom Domain Team Leader BPO Voice Process Team Leading BPO Skills International BPO WFM Team Leader

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Location: Makati & Davao

Work Setup: Onsite
Shift: Graveyard Shift
Salary: PHP 28,800 – PHP 40,000 per month

Teleperformance is hiring experienced Operations Supervisors for the Telco / Telco Sales account. We are looking for strong leaders with BPO operations experience who can manage teams, drive performance, and deliver excellent customer service results.

Job Responsibilities:

Manage day-to-day customer service operations
Lead, coach, and supervise a team of agents
Monitor team performance and ensure KPI targets are achieved
Handle customer escalations and operational concerns
Improve team productivity, quality, and overall process efficiency
Support both technical and non-technical customer service operations
Coordinate with internal departments to ensure smooth operations

Requirements:

At least 2 years of experience as a Team Leader or Operations Supervisor in a BPO setup
Background in Telco or Telco Sales is preferred
Strong leadership, communication, and people management skills
Ability to work in a fast-paced environment
Willing to work onsite on a graveyard shift

Strong candidates without telco experience may still be considered based on overall profile and leadership experience.

Pre-Screening Details Required:

Educational Attainment
Total BPO Experience
Telco / Telco Sales Experience
Experience as Team Leader / Operations Supervisor
Preferred Site: Makati or Davao
Last Drawn Salary
Expected Salary

Note: Former employees of Teleperformance are not eligible for rehire.

Role

Operations Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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