Outbound Sales Leader (Manager)

Gratitude Inc

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16 hours ago

2-3 Year(s)

Manila

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Job Description

Key Skills

Performance Management people Management outbound sales BPO Operation manager team leadership

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Job Title : Outbound Sales Leader (Manager)

Job Summary

We are looking for an experienced Outbound Sales Leader (Manager) to lead and manage an outbound sales account within a BPO/contact center environment. The role requires strong expertise in telesales operations, team leadership, sales performance management, and the development and implementation of operational processes.

The successful candidate will be responsible for driving short- to medium-term business activities, supporting departmental strategy, coaching and mentoring team members, and ensuring effective implementation of policies, processes, and standards.

Key Responsibilities

Lead and manage an outbound sales account within a BPO/contact center environment.
Manage telesales operations covering both inbound and outbound customer interactions.
Drive outbound sales activities by contacting:
- Existing customers for cross-selling and upselling.
- Prior customers.
- Potential new customers from provided lead lists.
Oversee inbound interactions involving customer requests, account activation, product/service changes, installation or repair scheduling, and billing or service concerns.
Identify and drive opportunities to sell targeted products and services during customer interactions.
Lead a team of specialists across potentially multiple hierarchical levels.
Take full responsibility for employee lifecycle activities within the assigned team.
Coach, mentor, and train team members to strengthen sales and operational performance.
Act as the final decision-maker/opinion-maker within the area of expertise.
Develop and implement solutions for complex programs, projects, processes, and operational activities.
Ensure short- to medium-term activities are aligned with the department's strategy.
Develop and implement appropriate policies, processes, and operational standards.
Support continuous improvement and effective execution of business activities.
Apply expertise across the primary discipline and related operational areas.

Required Qualifications

2–3 years of experience as an Operations Manager (OM) or Senior Operations Manager (SOM).
Mandatory experience managing an Outbound Sales account within a BPO/contact center environment.
Strong experience in Outbound Sales / Telesales operations.
Thorough understanding of the primary discipline and related operational functions.
Proven experience leading and managing teams of specialists.
Experience with coaching, mentoring, and training employees.
Experience handling complex programs, projects, processes, or operational activities.
Ability to develop and implement operational solutions, policies, processes, and standards.
Strong decision-making and leadership capabilities.
Ability to manage short- to medium-term operational activities in line with business strategy.

Pre-Screening Requirements

Candidates should provide the following information during initial screening:

Total BPO Experience:
Outbound Sales Experience:
Operations Manager Experience:
Last Drawn Salary:
Expected Salary:

Important Eligibility Note

Former Teleperformance employees are not eligible for rehire, either directly or through a third party.

Role

Operations Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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