QUALITY ANALYST
Gratitude IncQUALITY ANALYST
Job Description
Key Skills
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Conduct thorough quality assessments for products and services.
Identify and report defects and inefficiencies in the quality assurance process.
Develop and implement quality assurance methodologies and best practices.
Collaborate with the development team to ensure quality standards are met.
Prepare detailed documentation of testing processes and quality metrics.
Requirements
Educational Qualifications: Bachelor’s degree in a relevant field.
Experience Level: 3–5 years of experience in quality analysis.
Skills and Competencies: Proficient in BPO processes and quality standards.
Skills and Competencies: Knowledge of the UK/US banking industry.
Skills and Competencies: Familiarity with Six Sigma methodologies.
Qualities and Traits: Strong analytical and problem-solving skills.
Qualities and Traits: Excellent communication and collaboration abilities.
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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