Quality Analyst with Healthcare BPO Experience || Pasig City || Up to 50k || Apply Now !!!

Gratitude Inc

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1 year ago

Quality Analyst with Healthcare BPO Experience || Pasig City || Up to 50k || Apply Now !!!

2-4 Year(s)

40 - 50 Thousand p.m

Manila (Eastwood quezon city)

Job Description

Key Skills

calling BPO industry Quality Analyst Healthcare account

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Gratitude Inc. is a leading professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, Philippines, Malaysia, Kenya, Nigeria, Singapore, Vietnam, Thailand, and USA for now. We are a Direct Sourcing Partner Company of the different top BPOs offshore and onshore.

We have ongoing hiring for a Quality Analyst with healthcare background in a healthcare company, for our BPO Partner located in Ortigas Center, Pasig City.

Position: Quality Analyst

Department: Medical Billing/ Healthcare

Work Timing: Night Shift

Qualifications:

Must have 2-3 years experience as QA under healthcare account/client

Experience in a healthcare company is required

Ability to perform at a high level of productivity and quality

Capacity to maintain a high level of accuracy

Excellent written and oral communication skills required

Computer skills including Microsoft Office Suite

Skills to work independently and be resourceful with the ability to multitask

2-3+ years of experience in calling process

Job Responsibilities

Random Transactional Monitoring – Ensuring systematic Quality check of previous day’s production i.e. Analysis of account, Calling analysis, correct follow up, required action taken and updated software, updated productivity report.

Identifying errors critical to process such as wrong analysis results to incorrect follow up

Incorrect or incomplete information captured on call, Incorrect or incomplete action taken, incomplete production report.

Ensure the team must be aware of criticality of Fatal and non-fatal parameters/errors.

Ensuring the error must be communicated to associate and process owners. Associate provided constructive feedback about the error committed and corrected.

Ensuring that Corrective Action Policy is adhered to and Improvements seen on individuals being audited.

Ensure that every week team will be briefed about the major errors committed towards process. Team must be coached about the correct follow ups related to those errors.

Weekly/Monthly Quality performance report to be mailed to internal client on time

Reports generated must be error free.

Maintaining the Quality Metrics i.e. Process quality score, Individual quality score, number of errors, Corrective Action policy, Categorization of associates, documentation of Fatal errors, Improvement plans, Process Knowledge Test etc.

Responsible for random transaction audits and performance of new hires during OJT/Nesting period.

To apply, please send your CV at kristine@gratitudephilippines.com

Further details will be discussed once invited for an interview.

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Role

QA/QC Exec.

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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