QUALITY ASSURANCE | COGNIZANT TAGUIG | ONSITE | BILINGUAL ENGLISH + SPANISH

Gratitude Inc

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3 weeks ago

QUALITY ASSURANCE | COGNIZANT TAGUIG | ONSITE | BILINGUAL ENGLISH + SPANISH

1-21 Year(s)

₱ 95 - ₱ 100K p.m

Manila (Eastwood quezon city, Bridgetown quezon City)

Job Description

Key Skills

Quality Assurance/QA spanish Speaking International BPO BPO/ITES quality associate spanish Spanish Bilingual Fluent in Spanish and English

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JOB POST TITLE:

QUALITY ASSURANCE | COGNIZANT TAGUIG | ONSITE | BILINGUAL ENGLISH + SPANISH

COMPANY: Cognizant

LOCATION: Taguig

WORK SETUP: Onsite

INDUSTRY: BPO / QA / Customer Experience

JOB DESCRIPTION:

Cognizant Taguig is looking for Quality Assurance Associates. You will be responsible for monitoring, evaluating, and ensuring quality standards are met for customer interactions.

SALARY + BENEFITS:

Competitive salary package + HMO + Allowances + Performance Incentives + Career Growth

QUALIFICATIONS:

- Completed at least 2 years in college with no back subjects

- College graduate is also welcome to apply

- Minimum of 1 year QA experience in BPO

- Proficient in both English and Spanish language

- Open for non-native speakers only

- Basic knowledge of Google Suite: Sheets, Slides, Docs, Drive

- Knowledge of quality assurance terminology, methods, and tools

- Analytical, problem-solving, and decision-making skills

- Demonstrated knowledge of testing best practices, version control practices, and defect management practice

- In-depth understanding of industry standards and company policies

- Meticulous and diligent attributes regarding working knowledge of products and processes

- Willing to work onsite in Taguig

- Willing to work on shifting schedule

KEY RESPONSIBILITIES:

- Monitor and evaluate customer interactions for quality

- Provide feedback and coaching to agents

- Ensure compliance with company policies and industry standards

- Document QA findings and contribute to process improvements

- Handle defect management and reporting

Role

Account Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Norman Bogonko

Recruiter - Gratitude Inc

NA, kenya

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