Quality Team Lead

Gratitude Inc

1309 Views

19 hours ago

Quality Team Lead

2-5 Year(s)

₱ 45 - ₱ 50K p.m

Quezon Calabarzon

Job Description

Key Skills

Data Analysis Communication Skills customer service and problem-solving skills Good MS Excel skills Quality Tools / Data Analysis / Analytical Skills / Reporting

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We are seeking a skilled and motivated Quality Team Lead to oversee and elevate the performance of our quality assurance operations. You will lead a team, enforce process compliance, and champion continuous improvement to ensure that client quality standards are not only met but exceeded.

Key Responsibilities:

- Lead, mentor, and develop the quality team to ensure high performance and standards.

- Drive process improvements using quality tools to measure, standardize, and optimize performance. velvetjobs.com +1

- Ensure strict adherence to process guidelines and compliance requirements.

- Plan and allocate resources effectively, aligning them with process targets and goals.

- Monitor and track key process parameters and quality metrics.

- Implement best practices and ensure Service Level Agreements (SLAs) are consistently met.

- Contribute to short- and long-term process strategy, goals, and improvements.

- Oversee quality initiatives and ensure client quality targets are achieved and surpassed.

Role

Team Leader

Timings

Flexible (Contract To Hire)

Industry

Other

Work Mode

Work from office

Functional Area

ITES / BPO / Customer Service

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