Real-Time Analyst (RTA)

Gratitude Inc

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1 day ago

Real-Time Analyst (RTA)

2-3 Year(s)

₱ 21 - ₱ 27K p.m

Davao

Job Description

Key Skills

Real Time Analyst WFM. RTA tool goodcommunicationskills

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Job Title: Real-Time Analyst (RTA)
Work Location:, Davao
Work Setup & Schedule: Onsite/Shifting schedule
Salary: 21k-27k
HC:(2) Davao
Note: Former Teleperformance employees are not eligible for rehire—whether directly or through a third party.
Overview:
Responsible for monitoring intraday operations to ensure service level targets are met and staffing is optimized in real time.
Key Responsibilities:
•Monitor queues, staffing, and service levels in real time
•Track attendance and schedule adherence
•Identify and escalate risks impacting performance
•Provide immediate recommendations to address gaps
Basic Qualifications:
•At least 1 year WFM or RTA experience in a BPO setting
•Strong analytical and problem-solving skills
•Proficiency in MS Excel and WFM tools
•Good communication and stakeholder management skills
Pre-Screening Notes
Educational Attainment:
Years of Experience in WFM or RTA in a BPO Setting:
WFM Tools Used:
Last Drawn Salary:
Expected Salary:

Role

Any Other

Timings

Flexible (Contract To Hire)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

Any Other

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Blessing Offor

Recruiter - Gratitude Inc

NA, nigeria

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