Real-Time Analyst (RTA) Lead

Job Title: Real-Time Analyst (RTA) Lead

Vertical: UK Financial Collections

Work Setup: 100% onsite in Eton Centris, Quezon City

Work Shift: Shifting

Salary: Up to 20% hike from last drawn salary + 2400 allowance depending on experience

Start Date: ASAP

Headcount: 1

QUALIFICATIONS:

• Graduate of a Bachelor’s Degree

• 2+ years managing RTA teams in a contact center environment.

• Experience managing multiple queues and geographies.

• SLA Achievement

• Schedule Adherence

• Occupancy

• Forecast Variance

• Abandonment %

• Queue Management Accuracy

RECRUITMENT PROCESS:

Initial Interview-SVAR-L2 Interview: MS Teams-L3 Interview: MS Teams

Pre-Screening Notes:

Highest Educational Attainment:

How many years of experience do you have as an RTA Lead in a contact center environment?

How much is your last drawn salary?

How much is your expected salary?

Are you amenable to working 100% on-site in Quezon City with a shifting schedule?

Can you start immediately?