Scheduler (Workforce Scheduler) Urgent |Davao & Makati

Gratitude Inc

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1 day ago

Scheduler (Workforce Scheduler) Urgent |Davao & Makati

1-49 Year(s)

20 - 25 Thousand p.m

Davao

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Job Description

Key Skills

WFM tools BPO industry scheduler skills Strong communication and interpersonal skills Strong attention to detail, and organizational skills

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Job Title: Scheduler (Workforce Scheduler)

Work Location: Alphaland Makati, Davao

Work Setup & Schedule: Onsite/Shifting

Salary: 27K

HC: (1) Davao, (1) Alphaland

***Note: Former Teleperformance employees are not eligible for rehire—whether directly or through a third party.***

Overview:

Responsible for creating and managing effective schedules that align staffing requirements with forecasted demand.

Key Responsibilities:

•Develop and maintain employee schedules based on forecasts

•Manage shift bids, schedule adjustments, and updates

•Ensure optimal staffing coverage while minimizing costs

•Coordinate closely with operations teams

Basic Qualifications:

•At least 1 year experience in WFM scheduling

•Intermediate to advanced Excel skills

•Knowledge of forecasting and capacity planning concepts

•Strong attention to detail and organizational skills

Pre-Screening Notes

Educational Attainment:

Years of Experience in WFM Scheduling in a BPO Setting:

WFM Tools Used:

Last Drawn Salary:

Expected Salary:

Role

WFM

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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