Senior ServiceNow Administrator – Platform Operations | Hybrid, Makati

# Senior ServiceNow Platform Administrator

**Location:** Makati City, Philippines

**Work Setup:** Hybrid

**Shift:** Day Shift (8:00 AM – 5:00 PM)

**Experience:** 10 Years

**Salary Package:** PHP 128,000 – PHP 131,400

**Headcount:** 1

## Job Overview

We are looking for an experienced Senior ServiceNow Platform Administrator to join the IT Operations and Foundation team at Chevron. The successful candidate will be responsible for administering, securing, optimizing, and maintaining the ServiceNow platform across production and non-production environments.

The ideal candidate will have strong hands-on expertise in platform administration, performance tuning, security management, system upgrades, and enterprise integrations. Candidates should clearly highlight relevant ServiceNow administration and engineering projects in their latest resume.

## Key Responsibilities

- Administer and maintain ServiceNow instances, applications, modules, user accounts, groups, roles, and access control lists (ACLs).

- Monitor platform performance, troubleshoot technical issues, and implement optimization measures.

- Maintain platform stability, reliability, scalability, and availability across production and non-production environments.

- Plan, coordinate, and execute ServiceNow platform upgrades and maintenance activities.

- Implement platform security controls, system hardening measures, and data integrity standards.

- Configure and support Single Sign-On (SSO) using SAML and OpenID Connect (OIDC).

- Develop and maintain integrations between ServiceNow and enterprise systems, including Microsoft Entra ID, endpoint management, security, and observability tools.

- Validate technical designs, integration requirements, and data exchange workflows.

- Provide technical guidance to developers and collaborate with product teams to support platform enhancements.

- Apply ServiceNow ITIL best practices and contribute to continuous improvement initiatives.

## Required Qualifications and Skills

- Approximately 10 years of relevant experience, with extensive hands-on ServiceNow platform administration or engineering experience.

- Proven expertise in ServiceNow instance maintenance, upgrades, performance tuning, troubleshooting, and system hardening.

- Strong practical experience implementing SSO solutions using SAML and OIDC.

- Experience integrating ServiceNow with external enterprise applications and identity management systems.

- Knowledge of Java or similar object-oriented programming languages.

- Understanding of data structures, algorithms, object-oriented design, and design patterns.

- Knowledge of ServiceNow ITIL processes and best practices.

- Familiarity with Microsoft Azure fundamentals and Azure DevOps.

- Strong analytical, problem-solving, communication, and stakeholder management skills.

- Ability to work independently and collaborate effectively with cross-functional teams.

**Preferred:** Familiarity with the SAFe Agile framework.

## Candidate Pre-Screening Questions

1. What is your highest educational attainment?

2. How many years of hands-on experience do you have administering or engineering the ServiceNow platform?

3. On a scale of 1–10, how would you rate your expertise in implementing SSO using SAML and OIDC?

4. What was your last drawn salary?

5. What is your expected salary?

6. Are you willing and able to work in a hybrid setup in Makati City, from 8:00 AM to 5:00 PM?

7. What is your notice period?

**Recruitment Note:** Please prioritize candidates with strong, directly relevant ServiceNow platform experience. Ensure recent resumes clearly describe relevant projects, technical contributions, integrations, security implementations, and platform upgrade experience.