Service Delivery Manager Needed to START ASAP

Gratitude Inc

20 Views

15 hours ago

Service Delivery Manager Needed to START ASAP

3-5 Year(s)

90 - 100 Thousand p.m

Manila (Ortigas, Pasig)

Job Description

Key Skills

Leadership SLA Requirements BPO Operation manager Financial Services College Graduate Strong leadership KPI

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Job title: Service Delivery Manager
Job ID: J0526-1536
Category: Financial Services
Work set up: Onsite at Pasig
Work shift: Night shift
Salary: PHP 90,000-100,000
Headcount: 2

Non-Negotiable:
• College graduate
• At least 3 years’ experience as an Operations Manager in Financial Services BPO.
• Exposure to SLA/KPI management, account performance, and operational governance
• Experience with client, stakeholder, or business partner interactions
• Strong people leadership, accountability, and process improvement mindset
• Not a job hopper
• Must not be a present or former employee of CGI

Kindly Respond to the screening question through the comment section, for quick review.
Pre-screening notes:
• How many years of experience you have as an Operations Manager in a Financial Services BPO?
• Do you have exposure to SLA/KPI Management or operational governance?
• How much is your last drawn salary?
• How much is your salary expectation?
• Are you amenable to work Onsite in Pasig with a Night Shift Schedules?
• When are you available to start once hired?

Role

Customer Delivery Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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