Service Desk Transformation Consultant
Gratitude IncService Desk Transformation Consultant
Job Description
Key Skills
0 candidate(s) have already applied for this Job. Apply now
Qualifications:
• Must possess at least a Bachelor’s/College Degree, preferably in IT.
• Experience in transformation and solutions for Service Desk accounts.
• Female candidates only; male candidates are not allowed at this time. Any male submissions will be automatically rejected.
• At least 6–8 years of experience in an IT Service Desk.
• Prior consulting and automation experience is required.
• Presales/solution experience is a plus.
• Experience with Generative AI (GenAI) models, Machine Learning (ML), Natural Language Processing (NLP), and other AI frameworks is preferred.
• Ability to collaborate with cross-functional teams and effectively communicate AI concepts to non-technical stakeholders.
• BPO experience is required.
Role
Customer Service Executive -Technical
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Hybrid
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
WNS bridgetowne :CSR -Travel/Financial Account
Gratitude Inc1 - 10 Year(s)
25 - 30 Thousand p.m
Manila, Philippines
CALL CENTER JOB WITH SALARY UP TO ₱120K
Gratitude Inc2 - 5 Year(s)
95 - 120 Thousand p.m
Manila, Philippines
2 - 5 Year(s)
20 - 30 Thousand p.m
Manila, Philippines
Inventory Staff
Gratitude Inc1 - 2 Year(s)
25 - 30 Thousand p.m
Manila, Philippines
Urgent Hiring for CSR Agents in Makati, Salary up to 29k
Gratitude Inc0 - 1 Year(s)
20 - 30 Thousand p.m
Manila, Philippines
Health Clinical Services Senior Manager
Gratitude Inc12 - 15 Year(s)
Confidential
Manila, Philippines
Senoir SAP FICO Consultant
Gratitude Inc10 - 12 Year(s)
100 - 170 Thousand p.m
Manila, Philippines
Customer service representative
Gratitude Inc0 - 3 Year(s)
Confidential
Manila, Philippines
SAP Master Data Governance (MDG) Lead
Gratitude Inc8 - 10 Year(s)
100 - 120 Thousand p.m
Manila, Philippines
0 - 10 Year(s)
20 - 35 Thousand p.m
Manila, Philippines