Spanish Bilingual Technical Support Representative (TSR)
Gratitude IncSpanish Bilingual Technical Support Representative (TSR)
Job Description
Key Skills
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Spanish Bilingual Technical Support Representative (TSR)
Location: Quezon City, Philippines
Work Setup: Onsite
Shift: Night Shift
Experience: 6+ months BPO Technical Support / TSR experience
Hiring: 15 positions
Start Date: ASAP
Language: Spanish & English
Job Overview
We are hiring Spanish Bilingual Technical Support Representatives (TSR) to provide technical assistance and customer support to Spanish-speaking customers.
The ideal candidate has at least 6 months of BPO Technical Support/TSR experience, strong Spanish and English communication skills, and the ability to troubleshoot technical issues in a fast-paced customer service environment.
This opportunity is open to Filipino, non-native Spanish speakers.
Requirements
- Filipino citizen.
- Proficient in Spanish and English, both written and verbal.
- Non-native Spanish speakers only.
- At least 6 months of BPO Technical Support / TSR experience.
- Experience troubleshooting technical issues and assisting customers with products, services, applications, or devices.
- Strong problem-solving and analytical skills.
- Excellent communication and customer service skills.
- Completed at least 2 years of college with no back subjects.
- Willing to work onsite in Quezon City.
- Willing to work a night shift schedule.
- Available to start ASAP or within the required hiring timeline.
Key Responsibilities
- Provide technical assistance to Spanish-speaking customers through appropriate support channels.
- Troubleshoot and resolve technical issues efficiently and professionally.
- Identify root causes and provide clear, step-by-step troubleshooting instructions.
- Handle customer inquiries while maintaining high standards of customer experience.
- Accurately document technical issues, troubleshooting steps, and resolutions.
- Escalate complex or unresolved technical issues according to established procedures.
- Meet required quality, productivity, customer satisfaction, and service-level targets.
- Follow technical support procedures, security requirements, and company policies.
Ideal Candidate Background
Candidates with experience as a:
Technical Support Representative | Technical Support Specialist | TSR | Spanish Technical Support | Spanish Bilingual CSR | Bilingual Technical Support | Help Desk Representative | IT Support Representative | Customer Technical Support | Service Desk Associate | BPO Technical Support
are strongly encouraged to apply.
Search Keywords
Spanish TSR | Spanish Technical Support | Spanish Bilingual TSR | Spanish CSR | Spanish Customer Service | Spanish Bilingual Philippines | Spanish Technical Support Philippines | Bilingual Technical Support | Spanish Speaking Technical Support | Technical Support Representative | TSR BPO | Technical Support BPO | Spanish-English Bilingual | Quezon City BPO | Bridgetowne Jobs | Spanish Jobs Philippines
Pre-Screening Questions
- Are you a Filipino citizen?
- Are you a non-native Spanish speaker?
- How would you rate your Spanish proficiency?
- How would you rate your English proficiency?
- How many months/years of BPO Technical Support/TSR experience do you have?
- What type of technical products, services, or systems have you supported?
- What is your highest educational attainment?
- If you did not graduate college, have you completed at least 2 years of college with no back subjects?
- What is your current location?
- Are you willing to work onsite in Quezon City?
- Are you comfortable working a night shift?
- What is your current/last drawn salary?
- What is your expected salary?
- What is your notice period/earliest available start date?
Role
Customer Service Executive -Technical
Timings
Night Shift (Contract To Hire)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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