Sr Manager Process Improvement
Gratitude IncSr Manager Process Improvement
Job Description
Key Skills
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Role: Manager/Sr. Manager – Process Improvement
Reports to: Senior Director
Work Setup: Onsite/Hybrid – Clark, Pampanga
Schedule: Early night to night shift (weekends off)
Target Start Date: Before end of November
Salary & Benefits:
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All-in package up to ₱180K
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Quarterly performance incentive
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Relocation assistance (to be discussed during interview)
Qualifications (Mandatory):
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Bachelor’s degree in any field
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5–8 years BPO experience in collections or banking accounts
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5+ years managerial experience
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Six Sigma Greenbelt/Blackbelt and/or Lean Sigma certification
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Strong background in process improvement, change/stakeholder management, and project management
Key Responsibilities:
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Lead Six Sigma/process improvement projects to reduce cost, improve customer experience, and drive financial gains.
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Partner with leaders to identify gaps, conduct audits, and implement high-impact solutions.
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Support service delivery in achieving client metrics, operational excellence, and compliance.
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Maintain OE dashboards and validate control plans.
Prescreening:
BPO experience: ___ | Relevant years: ___ | Education: ___ | Salary expectation: ___ | Last salary: ___ | Notice period: ___ | Setup/schedule availability: ___ | Location: ___
Role
Head/Vice President/General Manager-Purchase/Material Management
Timings
Rotational Shifts (Permanent)
Industry
Strategy /Management Consulting Firms
Work Mode
Hybrid
Functional Area
Top Management
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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