Sr. Support Engineer (IT Support)

Gratitude Inc

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2 hours ago

Sr. Support Engineer (IT Support)

1-3 Year(s)

Cebu Central Visayas

Job Description

Key Skills

good communication skills IT MANAGEMENT Window system admin Hands-on experience with ticketing tools

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Work Setup: Hybrid (3 days onsite per week) Work Shift: Rotational Shift Location: Cebu City Start Date: ASAP Headcount: 1

Roles and Responsibilities:

Assist end-users in the assigned tower by resolving requests documented through tickets in the service portal.

Provide hands-and-feet support for remote domain teams.

Participate in incident calls during account outages or major incidents.

Conduct regular IT asset inventory verification.

Respond to and update email and chat communications for queries or concerns raised by the business.

Ensure compliance of IT assets with the organization’s standard security postures and policies.

Non-Negotiable Requirements:

1 to 3 years of relevant experience as local/on-site IT Support

Average to good communication skills (verbal and written English)

Stable employment history (no frequent job hopping)

Must not be a former employee of similar restricted organizations

If you have solid hands-on IT support experience, enjoy a mix of technical and user-facing work, and are ready to join a dynamic team in Cebu IT Park, we’d love to hear from you! Apply now by submitting your updated resume along with your answers to the screening questions below.

7 Key Screening Questions:

How many years of relevant experience do you have as local/on-site IT Support?

Can you work in a rotational shift schedule?

Are you amenable to a hybrid setup with 3 days onsite per week in Cebu IT Park, Cebu City?

Rate your English communication skills (verbal and written), from 1 to 10 (10 being the highest).

Do you have a stable employment history with no frequent job changes in the last few years?

What is your expected monthly salary?

What was your last drawn monthly salary?

Role

IT Support

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

IT Software/Hardware

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