Talent Strategy Manager (HR)
Job Description
Key Skills
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Job title: Talent Strategy Manager
Domain: HR
Work set-up: Night and shifting schedule, work onsite
Location: Manila
Qualifications
• Agile Problem Solving
• Change Management
• Data Analytics and Interpretation
• Employee Value Proposition Design & Development
• HR Strategy
• Journey Management
• Talent Management
• Stakeholder Management
Job Description
• Advise and guide IPC on talent strategies within the Industry Group and identify industry sector synergies and convergence opportunities
• Supports IPC with identifying and communicating the industry talent strategy impacts to the Markets/MUs via the Market Industry Group Leads and corresponding Market IG Council
• Communicate with Market HR teams supporting the Global IG Network to integrate the talent strategy within S&C and across Services
• Provide guidance to IPC on performance, rewards, and other HR processes
• Understand growth priorities for the Industry group and shape appropriate talent plan
• Design and deliver global initiatives for the employee value proposition in the context of the overall industry group
• Collaborate with other Industry/Function Network HR Leads to create relevant programs and initiatives for the Industry Group and across respective industry sectors
• Collaborate with the Learning team and business in creating a learning strategy for the industry group
• Promote a people-centric culture in the Industry Group and coach IPC lead accordingly
• Ensure integrated change management and communication approaches for the Industry • Group are being developed and implemented across markets, functions, services, and practices.
• Monitor Talent numbers from standard reports which may include hiring, repeat staffing, skill growth, and attrition for the Global Industry Group. Raise concerns and solutions to the IPC when needed.
• Collaborate with broader global HR teams (Talent Arch, HR Reporting, Talent Supply Chain) to evaluate and shape interventions needed for HR systems to encourage repeat staffing in the Industry
• Provide oversight into Succession Planning for the Industries within the Industry Group
Role
Manager -Customer Service
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
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- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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