Team Leader- Medical Devices in BPO
Job Description
Key Skills
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Job title: Team Leader
Process: Medical Device
Work set-up: Night and shifting schedule, work onsite
Location: Cebu
Salary range: 25K - 32K
Requirements:
• Excellent communication skills
• Bachelor of Science in Nursing, Pharmacy, Physical Therapist, or any Allied Sciences course graduate
• At least 2-3 years of supervisory experience handling medical device in a BPO setting
• Must have medical device/equipment handling experience/background
• Can start ASAP
• Willing to work onsite
• Okay to work on a night and shift schedule
PRINCIPAL RESPONSIBILITIES:
• Overall responsibility for achieving Client’s service level expectations and maintaining high-quality delivery.
• Responsible for improvement initiatives and enhancing complaints intake and management process efficiencies.
• Has a clear understanding of customer KPIs.
• Understand the relationship between PFMEA and the Quality Control Plan.
• Identifies and coordinates PFMEA/ Quality Control Plan improvements.
• Manages efficient work allocation and tracks the overall performance of team members.
• Manages daily team attendance.
• Manages team attrition.
• Ensures floor policies are followed.
• Manages administrative tasks.
• Keeps oneself updated, aware of, and compliant with all Company policies and procedures which include Information Security Management Systems.
• Keeps all company information which includes customer information confidential and secured.
SKILLS REQUIRED:
• Able to write effective medical narratives regarding product issues or cases.
• Must be able to properly use and navigate medical device tools and MS Office.
• Able to communicate professionally and concisely to all business partners and other Wipro employees.
• Able to think critically to determine the type of questions that need to be asked to gather necessary information.
• Good problem-solving and analytical skills.
• Good customer service skills.
CANDIDATE SPECIFICATIONS:
Please put notes about your candidate:
Do you have at least 2-3 years of supervisory experience handling medical device in a BPO setting?
Do you have medical device/equipment handling experience/background?
What degree did you take?
Can you work onsite in Cebu and during the night shift?
Salary expectation
Last drawn salary
Notice period
Role
Team Leader
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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