Team Leader_ Onsite in Taguig
Gratitude IncTeam Leader_ Onsite in Taguig
Job Description
Key Skills
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Job Title: Team Leader
Industry/Domain: Utilities, Telecom, Insurance, Banking & Financial Services
Shift: Night shift and Dayshift
Work Set-up: Full on-site in BGC, Taguig City
Experience range: 2-8 years
Start date: ASAP
Interview Process: Virtual
Job Summary:
The Contact Center Team Leader is responsible for leading, coaching, and managing
a team of voice and chat customer service associates.
Required Qualifications
Bachelor’s degree or equivalent work experience
At least 2 years of contact center experience, with 2 years in a Team Leader or supervisory role
Experience supporting energy utilities, utilities, Telecom, Insurance, Banking & Financial Services
Proven experience managing voice and chat customer service teams
Strong working knowledge of contact center KPIs and performance management
Skills and Competencies:
Strong leadership, coaching, and people management skills
Customer-focused mindset with strong problem-solving and decision-making
abilities
Ability to manage escalations calmly and professionally
Data-driven approach with strong analytical and reporting skills
Ability to thrive in a fast-paced, 24/7 operational environment
Others:
• Should not be a job hopper who only works for less than a year per company
• Must have the mandated documents, such as a TOR and a diploma, to qualify
. willing to start ASAP
Role
Team Leader
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Hybrid
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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