Team leader( Telco acct)
Gratitude IncTeam leader( Telco acct)
Job Description
Key Skills
2 candidate(s) have already applied for this Job. Apply now
Key Responsibilities
Ensure team adherence to schedules and required production hours
Maintain compliance with client and company quality and customer experience standards
Monitor, analyze, and utilize performance data to improve team productivity and achieve financial targets
Conduct regular performance evaluations and provide coaching and feedback
Ensure compliance with internal policies, client requirements, and applicable regulations
Support team development through training, mentoring, and performance management
Track team KPIs and provide regular reports to the Operations Manager
Handle disciplinary actions in accordance with company policies
Drive initiatives to meet or exceed attrition and retention targets
Key Performance Indicators (KPIs)
Effective analysis and interpretation of operational data
Strong problem-solving skills and decision-making ability
Achievement of team performance targets and deliverables
Fulfillment of all assigned responsibilities and duties
Qualifications
High School / Senior High School Graduate; Bachelor’s degree or equivalent experience preferred
At least 2 years of experience as a Team Leader handling Telco accounts in a BPO setting
Strong knowledge of basic troubleshooting processes
Proven ability to analyze performance data and implement improvements
Excellent leadership, communication, and problem-solving skills
Role
Team Leader
Timings
Rotational Shifts (Contract To Hire)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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