Team Leader - UK Financial Collections | Onsite Quezon City
Gratitude IncTeam Leader - UK Financial Collections | Onsite Quezon City
Job Description
Key Skills
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Job title: Team Leader - UK Financial Collections
Account: UK Financial Collections
Work set up: 100% Onsite at Eton Centris, Quezon City
Work shift: Shifting schedules, UK time
Qualifications:
• Bachelor's Degree
• Min 2 years of work experience in banking operations and Team Handling UK/US
• 2-4 years Team Lead experience under a financial (banking) account, with focus on mortgage, auto/motor financing, collections, fraud, underwriting, payouts, or related areas.
• Sound Knowledge about banking domain and understanding of the process and bucket flows
• Experience in collections team management and familiar with the data and reports pertaining to collections
• Understanding of banking terminologies, guidelines and laws.
• Excellent oral and written communication and listening skills
• Not a job hopper
Role
Customer Care Officer
Timings
UK Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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