TRAINER/ SENIOR TRAINER - BFSI
Gratitude IncTRAINER/ SENIOR TRAINER - BFSI
Job Description
Key Skills
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Description / Requirements
Job title: Trainer/Senior Trainer – Credit Card Operations
LOB: Banking, Financial Services, and Insurance (BFSI)
Account: Financial/ Credit Card
Location: On-site in Taguig
Work Timing: Shifting
Salary: 33,000 - 38,000 basic / 2,000 allowance
Target start date: Immediately/Asap
Job Summary:
The Trainer / Senior Trainer – Credit Card Operations is responsible for designing,
delivering, and evaluating high-impact training programs across Customer Service,
Collections, Credit Bureau Disputes, Fraud Investigation, and Chargeback
Management.
REQUIREMENTS:
● Bachelor’s degree or equivalent experience is required (Undergraduates are welcome to apply)
● At least 2 years of relevant experience as a Trainer in a BPO setting
● 3–5 yrs in disputes, fraud, chargebacks, or collections with strong regulatory and card-network knowledge.
● Bachelor’s degree or equivalent experience is required
● Ability to create and deliver end-to-end training, simulations, job aids, and compliance-aligned learning modules
● Skilled in analyzing KPIs, identifying gaps, coaching teams, and ensuring strict adherence to FCRA, FDCPA, PCI-DSS.
● Strong analytical judgment in fraud/dispute/collections scenarios
● High accuracy and attention to detail
● Exceptional communication and facilitation skills
● Ability to manage diverse and complex training requirements
● Ethical judgment and regulatory discipline
● Adaptability in a fast-paced credit operations environment
● Willing to work on-site and shift schedule in Taguig
Role
Account & Financial Services
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
Banking / Financial Services
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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