Trainer - UK Financial CS | Onsite Quezon City
Gratitude IncTrainer - UK Financial CS | Onsite Quezon City
Job Description
Key Skills
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Account: UK Financial Customer Service
Work set up: 100% Onsite Eton Centris, Quezon City
Work shift: Shifting schedules, UK time
Salary: Up to 48,000 basic + 2400 allowance depending on experience
Qualifications:
• Bachelor's Degree
• 2-4 years' work experience in US/UK banking operations and training in a call center or shared services environment.
• Relevant financial account experience should include mortgage, auto/motor financing, collections, fraud, underwriting, payouts, or related areas. Experience solely in insurance or payroll is not eligible.
• Priority: UK or US banking, with any experience under the LOAN ORIGINATION PROCESS, especially under MOTOR FINANCING.
• Basic understanding of training methodologies applied on virtual and F2F instructor-led classes
• Excellent communication & feedback/coaching Skills
• Good to have: Exposure to US or UK banking industry, preferably with underwriting and payouts experience.
• Not a job hopper
Role
Customer Service Trainer
Timings
Rotational Shifts (Contract To Hire)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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