Training Specialist -Clinical Programs

Important Hiring Restrictions

Former Teleperformance (TP) employees are not eligible for rehire, either directly or through a third party.

Candidates with previous employment at PSG Global, Majorel, or Aegis are also ineligible under the client’s hiring restrictions, as these companies are included in the Teleperformance-related exclusion.

Job Overview

Deliver high-impact clinical training that equips licensed clinicians to excel in US managed care operations. Build clinical competency, strengthen quality, and support continuous learning across clinical teams.

Key Responsibilities

• Facilitate onboarding, pre-production, and continuing education (CE) training for clinical staff.
• Deliver training modules on Utilization Management (UM), Utilization Review (UR), Case Management (CM) workflows, clinical documentation, HIPAA/PHI compliance, and clinical protocols.
• Conduct skills validations, case simulations, and competency assessments.
• Develop, review, and update standard operating procedures (SOPs), job aids, and workflow guides.
• Maintain accurate, audit-ready training records and competency files.
• Collaborate with Operations, Quality Assurance (QA), and Talent Acquisition (TA) to address performance gaps and support training pipeline needs.

Qualifications

• Bachelor of Science in Nursing (BSN).
• Active Philippine Registered Nurse (PHRN) license.
• Active, unrestricted USRN license; NCLEX must be passed.
• At least 3 years of clinical experience.
• At least 1–2 years of clinical training, education, or facilitation experience.
• Strong understanding of US managed care, Utilization Management (UM), Utilization Review (UR), and HIPAA/PHI compliance.
• Excellent facilitation, communication, and clinical documentation skills.
• Willing to work onsite in Vertis North, Quezon City, on a US day shift.
• Healthcare BPO training experience.
• Experience supporting UR/UM operations.
• Exposure to URAC/NCQA standards or clinical documentation platforms.
• Currently working as a Clinical Trainer or Apprentice Trainer, with relevant clinical training experience.
  

USRN License Validity: The license must be active. Candidates whose licenses are nearing expiration must be willing to renew it.

Required Assessment

• Candidates must complete an on-the-spot clinical review writing assessment during the interview.
• Please advise candidates in advance that a laptop or desktop computer is required to complete the assessment.

Recruitment Process

• Profile Validation
• Profile Review
• Talent Acquisition (TA) Interview
• Hiring Manager (HM) Interview
• Client Interview