Transformation and Process Excellence Manager - BPO (WFH)

Gratitude Inc

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1 year ago

Transformation and Process Excellence Manager - BPO (WFH)

3-5 Year(s)

Manila (Pasay City)
(Base Location for WFH)

Job Description

Key Skills

Data Anaytics Quality Process Excellence Manager Process Excellence Skills Healthcare account LSS

2 candidate(s) have already applied for this Job. Apply now

Gratitude Inc. is a leading professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, Philippines, Malaysia, Kenya, Nigeria, Singapore, Vietnam, Thailand, and USA for now. We are a Direct Sourcing Partner Company of the different top BPOs offshore and onshore.

We have urgent hiring for Transformation and Process Excellence Manager who have experience in Healthcare, for our BPO Partner located in MOA Pasay City.

Designation/ Role: Transformation and Process Excellence Manager

Work Set-up: Work from home (Remote)

Work Timing: Night Shift (9 PM - 6 PM)

Salary: 100K to 120K

Qualifications:

LSS Green Belt Certified

At least 3 years in BPO in Transformation

Led and Co-Lead LSS Projects

Healthcare and/ or Content Management vertical Experience

Knowledge of Data Analytics and Technology Solutions

Job Responsibilities:

Lead and own projects by identifying and analyzing preliminary business needs and conducting Cost Benefit Analysis, identifying causal factors and potential solutions, overseeing the implementation of solutions and tracking and reporting progress, and documenting end-to-end project details including ROI identification.

Assist Operations in their transformation Projects through mentorship by identifying and analyzing preliminary business needs and checking the accuracy of Cost Benefit Analysis, validating causal factors and potential solutions, overseeing the implementation of solutions, and ensuring progress tracking and reporting including ROI in the transformation projects Tracker

Conduct assessments by being the point of contact and subject matter expert for the Process Excellence piece by running statistical tests identifying trends, process capability, variance, relationships, and target setting using the COPC LSS approach and by mapping, analyzing, and providing recommendations for process improvement

Own and/or mentor projects by accomplishing all 9 phases complete with sponsor checkpoints and documentation

Support innovation engine deployment by onboarding new moderators, running refreshers whenever required, providing guidance on how to move ideas from one level to another, mentoring and/or leading projects that are a product of the innovation engine idea

May and can be assigned to an EVP Cluster as a dedicated resource and SME for transformation, innovation, and Lean Six Sigma

To apply, please submit your updated resume on this post and answer the pre-screening questions.

Further details will be discussed once invited for an interview.

Our recruitment team will reach out to you via WhatsApp or direct call once shortlisted.

APPLY NOW!

Role

Manager-Technical

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from Home

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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