Travel & Airlines Support Specialist - Cebu Site

Travel & Airlines Support Specialist - Cebu Site

ABOUT THE ROLE:
We are hiring Customer Service Representatives for our Airlines Account at Wipro Cebu. This is an onsite role for candidates with excellent English communication skills who are passionate about travel and customer service.

WHAT YOU WILL DO:
- Assist customers with flight bookings, reservations, cancellations, and general inquiries
- Deliver exceptional customer service with empathy and professionalism
- Resolve issues efficiently and accurately document customer interactions
- Work with internal teams to ensure smooth customer experience
- Meet targets for quality, productivity, and customer satisfaction

WHO CAN APPLY:
We are open to:

Option 1: College Graduates (with or without BPO experience) with C1 level English - excellent communication skills, close to Standard American English accent

Option 2: Completed at least 2nd year in college with no failing subjects + at least 6 months BPO experience + good to excellent English communication skills

Additional Requirements:
- Willing to work 100% onsite in Wipro Cebu
- Willing to be assigned to an Airlines account

WHY JOIN US:
- Competitive compensation and career growth opportunities
- Supportive, collaborative culture with training and development support
- Opportunity to work with a global travel brand