TRILINGUAL SERVICE DESK ANALYST (DUTCH + FRENCH + ENGLISH)

Gratitude Inc

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1 week ago

TRILINGUAL SERVICE DESK ANALYST (DUTCH + FRENCH + ENGLISH)

2-4 Year(s)

Manila (Taguig, Makati)

Job Description

Key Skills

French Language Service Desk Fluent Dutch speaker Technical Customer Support/Operations Help Desk/ IT Service Desk IT Helpdesk Experience Good Oral and Handwritten communication

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The Role

Are you fluent in Dutch and French? Do you have a passion for technology and a knack for solving problems?

We are looking for trilingual talent to join our premium Service Desk team. Whether you're an experienced IT professional or someone with strong language skills and a willingness to learn, we want to hear from you!

You will be the first point of contact for our international clients, resolving technical issues with speed, accuracy, and world-class customer service. This is your chance to work in a global environment with an open budget for the right candidate!

Key Responsibilities

Incident Resolution: Receive and respond to user inquiries via telephone, email, and case tracking systems with professionalism, speed, and accuracy.

Customer Service: Utilize excellent problem-solving and customer service skills to ensure high levels of client satisfaction.

Technical Support: Troubleshoot and resolve technical issues using agreed-upon procedures and tools.

Continuous Learning: Stay updated on products, policies, and operational procedures to maintain mastery of all support tools.

Collaboration: Partner with local management, colleagues, and clients at all levels to ensure timely resolution of requests.

Escalation Management: Follow agreed escalation procedures for complex issues.

Operations: Adhere to scheduled shifts, breaks, and rest days as assigned by the Service Desk management team.

Additional Support: Assist the Service Desk Specialist with non-complex work orders and service requests as needed.

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Minimum Qualifications

Language Proficiency: Must be able to speak, read, and write in Dutch and French (in addition to English).

Experience: With or without Service Desk experience—we are open to candidates with strong language skills! However, candidates with technical support or service desk experience are highly preferred.

Work Setup: Willing to work 100% onsite in Taguig.

Soft Skills: Strong communication skills and a customer-centric mindset.

Visa: PRV/TRV holders are preferred, but the client can process working visas for exceptional candidates.

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Key Skills

Technical troubleshooting abilities

Help Desk / IT Services knowledge

Experience with case tracking systems

Basic understanding of IT support tools and processes

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Ready to put your language skills to work? Click "Apply Now" and join our global team today!

Role

Chat Support Executive

Timings

Flexible (Contract To Hire)

Industry

BPO

Work Mode

Work from office

Process

Chat

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

George A Omenda

Recruiter - Gratitude Inc

NA, kenya

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