UK Banking Specialist/Production Agent
Gratitude IncUK Banking Specialist/Production Agent
Job Description
Key Skills
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Position: UK Banking Specialist/Production Agent
Account: UK Financial Customer Service
Company: Wipro Limited
Key Qualifications:
- Minimum 1 year of US/UK banking and telephony;
- Must have experience from the following financial accounts: banking, collections, fraud, underwriting, payouts, or other similar roles.
- Understanding of the customer service domain and comfortable in dealing with international customers
- Amenable to work onsite on a shifting schedules (UK Time zone)
Key Responsibilities:
- Support process by managing transactions as per required quality standards
- Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
- Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
Salary Package: Up to 20%-30% hike from your last drawn salary + 2400 allowance and 40k Signing Bonus
Role
Collections specialist
Timings
UK Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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