(URGENT) Multilingual Service Desk Analyst - Dutch and French (Trilingual) | Onsite in Taguig

Gratitude Inc

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5 days ago

(URGENT) Multilingual Service Desk Analyst - Dutch and French (Trilingual) | Onsite in Taguig

2-5 Year(s)

Manila

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Job Description

Key Skills

Customer Service Technical Support Troubleshooting French Language Fluent Dutch speaker Help Desk/ IT Service Desk

14 candidate(s) have already applied for this Job. Apply now

Multilingual Service Desk Analyst – Dutch & French (Trilingual)

Category: Service Desk / End User Services
Work Setup: Onsite – One World Square, McKinley Hill, Taguig City
Work Schedule: Shifting Schedule
Salary: Open Budget
Headcount: 2

Note: The client can process a Working Visa, but candidates with a Permanent Resident Visa (PRV) or Temporary Resident Visa (TRV) are preferred.

Job Summary

We are looking for a Multilingual Service Desk Analyst who is fluent in Dutch and French to provide exceptional technical support and customer service. The ideal candidate will have strong communication skills, technical troubleshooting expertise, and the ability to resolve user issues efficiently through multiple support channels.

Qualifications

Bachelor's degree or equivalent is preferred.
Can speak, read, and write fluently in both Dutch and French.
With or without Service Desk experience.
Must have at least 2 years of Technical Support experience.
Strong technical troubleshooting and problem-solving skills.
Experience in Help Desk, IT Services, or Service Desk support is an advantage.
Excellent verbal and written communication skills.
Willing to work 100% onsite in One World Square, McKinley Hill, Taguig City.
Willing to work on a shifting schedule.
Stable employment history (not a job hopper).
Must not be a current or former employee of CGI.

Key Responsibilities

Provide first-level technical support by resolving user issues through phone, email, and ticketing systems.
Deliver excellent customer service while ensuring timely and accurate issue resolution.
Troubleshoot technical problems using established procedures and support tools.
Process service requests and maintain accurate case documentation.
Ensure quality, accuracy, and fast turnaround of assigned tasks.
Stay updated with products, policies, procedures, and operational processes.
Follow incident escalation procedures whenever required.
Work closely with management, colleagues, and clients to achieve customer satisfaction.
Adhere to assigned work schedules, shifts, and break timings.
Assist the Service Desk Specialist with non-complex work orders, service requests, and other support activities as assigned.
Perform additional duties as assigned by the Service Desk Manager.

Pre-Screening Questions

Can you speak, read, and write in Dutch and French?
What is your proficiency level in Dutch and French?
What is your nationality?
What type of visa do you currently hold? (PRV, TRV, Working Visa, etc.)
What is your current location or present address?
How many years of Service Desk or Technical Support experience do you have?
What is your current or last drawn salary?
What is your expected salary?
What is your notice period or earliest available start date?

For this Multilingual Service Desk Analyst – Dutch & French (Trilingual) role, here are the recommended GLIT selections:

Field	Recommended Selection
Skills	Dutch, French, Technical Support, Service Desk, Help Desk, IT Support, Troubleshooting, Customer Service, Ticketing System
Industry	IT-Software / Software Services
Function & Role (Unified)	ITES / BPO / Customer Service - Technical Support Executive (Best choice)
Alternative Role	IT Software/Hardware - Technical Support Engineer (if available)
Work Experience	From: 2 Years To: 5 Years (Use 2–10 years if GLIT doesn't have 5 as the maximum.)
Salary	Leave blank or enable Hide Salary, since the budget is open.
Job Type	Permanent
Shift Type	Rotational / Shifting
Process Type	Voice & Email (If unavailable, choose Voice* or Non-Voice, whichever is closest.)*
Account Type	Technical Support / IT (If unavailable, choose Others.)
Work Mode	Onsite
Receive Applicants	Let Candidates Apply with Resume
Require Resume	Yes

Location

Since the work location is One World Square, McKinley Hill, Taguig City:

1st Preference: Taguig
If Taguig is not available: Manila
If Manila is also unavailable: Makati
3rd option: Pasig

Recommended Skills to Add

Dutch
French
Technical Support
Service Desk
IT Help Desk
Help Desk Support
IT Service Desk
Troubleshooting
Customer Support
Incident Management
Ticketing System
Active Directory
Windows Support
Microsoft Office
Remote Support

These selections will help attract candidates with multilingual technical support and service desk experience on GLIT.

Role

Customer Service Executive -Technical

Timings

Rotational Shifts (Permanent)

Industry

IT-Software / Software Services

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Bibi Hukkeri

Recruiter - Gratitude Inc

NA, india

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