(Urgent)Training Specialist – Clinical Programs

About the Role

We are looking for a skilled and motivated (Urgent)Training Specialist – Clinical Programs to join our team. The ideal candidate will help deliver high-quality solutions while working closely with cross-functional stakeholders. This role requires ownership, attention to detail, clear communication, and a practical approach to solving real business problems.

Important Hiring Restrictions
Former Teleperformance (TP) employees are not eligible for rehire, either directly or through a third party.
Candidates with previous employment at PSG Global, Majorel, or Aegis are also ineligible under the client’s hiring restrictions, as these companies are included in the Teleperformance-related exclusion.

Responsibilities

• Develop, test, and maintain reliable, scalable, and user-focused solutions.
• Collaborate with product, design, and business teams to understand requirements and deliver outcomes.
• Write clean, maintainable, and well-documented work following best practices.
• Troubleshoot issues, optimize performance, and improve overall quality.
• Track progress, communicate updates clearly, and contribute to continuous improvement.

Qualifications​

• Bachelor of Science in Nursing (BSN). 
• Active Philippine Registered Nurse (PHRN) license. 
• Active, unrestricted USRN license; NCLEX must be passed. 
• At least 3 years of clinical experience. 
• At least 1–2 years of clinical training, education, or facilitation experience. 
  
• Willing to work onsite in Vertis North, Quezon City, on a US day shift.

Skills

• platforms, and best practices. 
• Excellent facilitation, communication, and clinical documentation skills. 
  
• Healthcare BPO training experience. 
  
• Ability to plan, execute, measure, and improve work with attention to detail.
• Good communication, ownership, collaboration, and time-management skills.

Preferred Skills

• Experience with modern workflows, reporting, automation, and production-grade delivery. 
• Strong understanding of US managed care, Utilization Management (UM), Utilization Review (UR), and HIPAA/PHI compliance.  
• Experience supporting UR/UM operations. 
• Exposure to URAC/NCQA standards or clinical documentation platforms. Currently working as a Clinical Trainer or Apprentice Trainer, with relevant clinical training experience.
  
• Familiarity with agile practices, documentation, and cross-functional collaboration.
• Ability to mentor teammates and contribute to process improvements.

Benefits

• Competitive compensation and growth opportunities.
• Collaborative work culture with learning and development support.
• Opportunity to work on meaningful products and business problems.

Work Environment

This role offers a professional, collaborative environment where team members are encouraged to take ownership, share ideas, and deliver high-quality work.

Equal Opportunity

We are an equal opportunity employer and welcome applicants from all backgrounds. All qualified candidates will receive consideration based on skills, experience, and role fit.

USRN License Validity: The license must be active. Candidates whose licenses are nearing expiration must be willing to renew it.