USRN Team Leader (Non-Voice)

Gratitude Inc

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2 days ago

USRN Team Leader (Non-Voice)

2-3 Year(s)

₱ 55 - ₱ 60K p.m

Cebu Central Visayas - Taguig, Manila, Davao

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Job Description

Key Skills

Leadership Team Management USRN License Strong Communication Skills (Verbal and Written))

10 candidate(s) have already applied for this Job. Apply now

USRN Team Leader (Non-Voice)

Account/s: El Paso & Hartford Account
Work Setup: Temporary WFH
Work Schedule: Shifting
Salary: PHP 60,000 package (Fixed and non-negotiable)
Location: BGC Taguig, Cebu, Davao, or Clark, Pampanga
Start Date: ASAP

Job Overview

We are looking for an experienced USRN Team Leader (Non-Voice) with a strong background in BPO/CPO Utilization Management and people management.

The ideal candidate will have an active USRN license, relevant Utilization Management experience, and proven experience leading or supervising teams.

Qualifications

At least 2–3 years of BPO/CPO Utilization Management experience.
At least 1 year of people-management or relevant leadership experience.
Active USRN license – any mainland U.S. state.
Strong leadership, communication, and team-management skills.
Willingness to work on a shifting schedule.
Willingness to work under a temporary WFH setup.

Required Certification / Credential

Active USRN – Any Mainland License

Recruitment Process

Validation
Talkpush profile creation
HR Interview
Hiring Manager Interview
Onboarding

Candidate Questionnaire

Interested candidates are requested to complete the pre-screening questionnaire:

https://myglit.com/lateral/cref/0f6a8a3c56

Pre-Screening Questions

What is your current location, and which site do you prefer to be endorsed to: BGC Taguig, Cebu, Davao, or Clark, Pampanga?
Do you have an active USRN license? If yes, please provide the state and validity date.
How many years of BPO/CPO Utilization Management experience do you have?
How many years of people-management / Team Leader / Supervisor experience do you have?
What was your last drawn salary?
What are your salary expectations?
What is your notice period?

Please ensure that your latest CV is available for validation and screening.

Role

Team Leader

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Temporary WFH

Process

Voice

Functional Area

ITES / BPO / Customer Service

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