WFM Team Lead
Gratitude IncWFM Team Lead
Job Description
Key Skills
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Leads the Workforce Management team to ensure accurate forecasting, scheduling, and real-time management aligned with operational goals.
Key Responsibilities:
•Oversee RTA, scheduling, and forecasting functions
•Drie team performance, coaching, and development
•Partner with Operations on workforce strategies
•Analyze trends and implement process improvements
Basic Qualifications:
•At least 2–3 years WFM experience with 1 year in a leadership role in BPO
•Strong leadership and stakeholder management skills
•Advanced Excel and reporting skills
•Experience in end-to-end WFM functions
*Please answer this pre-screening question and send as a comment in the comments section.
Pre-Screening Notes
Educational Attainment:
Years of Experience in WFM BPO Setting:
Years of Experience in Leadership BPO Setting:
WFM Tools Used:
Last Drawn Salary:
Expected Salary:
***Note: Former Teleperformance employees are not eligible for rehire—whether directly or through a third party.***
Role
Corporate Planning/Strategy Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
Corporate Planning / Consulting / Strategy
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