WFM Team Lead
Gratitude IncWFM Team Lead
Job Description
Key Skills
0 candidate(s) have already applied for this Job. Apply now
Overview:
Leads the Workforce Management team to ensure accurate forecasting, scheduling, and real-time management aligned with operational goals.
Key Responsibilities:
•Oversee RTA, scheduling, and forecasting functions
•Drive team performance, coaching, and development
•Partner with Operations on workforce strategies
•Analyze trends and implement process improvements
Basic Qualifications:
•At least 2–3 years WFM experience with 1 year in a leadership role in BPO
•Strong leadership and stakeholder management skills
•Advanced Excel and reporting skills
•Experience in end-to-end WFM functions
kindly answer the pre-screening question and send as your comment while applying
Pre-Screening Notes
Educational Attainment:
Years of Experience in WFM BPO Setting:
Years of Experience in Leadership BPO Setting:
WFM Tools Used:
Last Drawn Salary:
Expected Salary:
Role
Any Other
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Chat
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
BIG PAY, EASY PROCESS - APPLY NOW!
Gratitude Inc0 - 5 Year(s)
25 - 50 Thousand p.m
Davao, Philippines
Costumer Service Representative - Telco Account
Nezda Technologies0 - 3 Year(s)
20 - 25 Thousand p.m
Davao, Philippines
HIRING MASSIVELY IN CUSTOMERS SERVICE REPRESENTATIVE
Gratitude Inc0 - 3 Year(s)
25 - 40 Thousand p.m
Davao, Philippines
Workforce Scheduler
Gratitude Inc1 - 3 Year(s)
Confidential
Davao, Philippines
TP-Davao:operations Supervisor Telco Account/Telco sales
Gratitude Inc2 - 18 Year(s)
30 - 40 Thousand p.m
Davao, Philippines
Customer service representative
Gratitude Inc1 - 2 Year(s)
Confidential
Davao, Philippines
BPO Customer Support (Healthcare) in Davao Location
Gratitude Inc0 - 10 Year(s)
15 - 30 Thousand p.m
Davao, Philippines
TP-Davao:operations Supervisor Telco Account/Telco sales
Gratitude Inc2 - 18 Year(s)
30 - 40 Thousand p.m
Davao, Philippines
WFM Team Lead
Gratitude Inc2 - 4 Year(s)
Confidential
Davao, Philippines
5 - 10 Year(s)
35 - 45 Thousand p.m
Davao, Philippines