WFM Team Lead

‎Job Title: WFM Team Lead

‎Work Location: Davao

‎Work Setup & Schedule: Onsite/Shifting schedule

‎Salary: 35k

‎HC:1

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‎Overview:

‎Leads the Workforce Management team to ensure accurate forecasting, scheduling, and real-time management aligned with operational goals.

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‎Key Responsibilities:

‎•Oversee RTA, scheduling, and forecasting functions

‎•Drie team performance, coaching, and development

‎•Partner with Operations on workforce strategies

‎•Analyze trends and implement process improvements

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‎Basic Qualifications:

‎•At least 2–3 years WFM experience with 1 year in a leadership role in BPO

‎•Strong leadership and stakeholder management skills

‎•Advanced Excel and reporting skills

‎•Experience in end-to-end WFM functions

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‎Pre-Screening Notes

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‎Educational Attainment:

‎Years of Experience in WFM BPO Setting:

‎Years of Experience in Leadership BPO Setting:

‎WFM Tools Used:

‎Last Drawn Salary:

‎Expected Salary