WFM Team lead - NLCH
841 Views
1 month ago
Experience
5–10 Year(s)
₱
Salary
Confidential
Location
Manila (Pasay City)
1 candidate(s) already applied
Job Description
We are looking for a WFM Team Lead to oversee workforce planning, staffing, scheduling, forecasting, reporting, and operational support in a contact center environment. The role includes leading a WFM team, monitoring workforce performance, improving operational efficiency, and ensuring service level targets are achieved through effective planning and data analysis.
Key Skills
3 Skills
Leadership
BPO Experience
WFM lead
Role Specifications
Role
WFM
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
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About Company
Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.
Location
NA, nigeria
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