WFM Team lead - NLCH
655 Views
2 weeks ago
Experience
5–10 Year(s)
₱
Salary
Confidential
Location
Manila (Pasay City)
1 candidate(s) already applied
Job Description
We are looking for a WFM Team Lead to oversee workforce planning, staffing, scheduling, forecasting, reporting, and operational support in a contact center environment. The role includes leading a WFM team, monitoring workforce performance, improving operational efficiency, and ensuring service level targets are achieved through effective planning and data analysis.
Key Skills
3 Skills
Leadership
BPO Experience
WFM lead
Role Specifications
Role
WFM
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Similar Jobs
Service Delivery Manager | Onsite - Taguig | Nightshift (For pooling)
Gratitude Inc • 3 – 4 Year(s)
Communication
Professional
Cognitive Ability
₱ 100 – 120K p.m
Manila, Philippines
Customer service representative (tech)
Gratitude Inc • 0 – 1 Year(s)
Customer Service
₱ 20 – 37.5K p.m
Manila, Philippines
CSR -Chat and voice Accounts -San Lazaro
Gratitude Inc • 1 – 15 Year(s)
BPO Voice Process
Chat Process
Chat Support
₱ 23 – 25.5K p.m
Manila, Philippines
CSR-Banking & Finance-Eastwood
Gratitude Inc • 1 – 9 Year(s)
Call Center
BPO Voice Process
International Call Centre
₱ 23 – 25K p.m
Manila, Philippines
Financial Customer Service Representative – UK Account
Gratitude Inc • 1 – 10 Year(s)
Call Center
Customer Service
Credit & Collection
₱ 20 – 40K p.m
Manila, Philippines
About Company
Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.
Location
NA, nigeria
Network
1+ Followers
Activity
500+ Posts
Interview Tips
Curated for this role
Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?
Mobile App
Get the Best Jobs
Right on your fingertips with instant alerts