Work from home or hybrid Customer Service Sr. Analyst (Banking/Health/ Insurance)

Gratitude Inc

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1 month ago

Work from home or hybrid Customer Service Sr. Analyst (Banking/Health/ Insurance)

3-5 Year(s)

50 - 70 Thousand p.m

Manila (Alabang Muntinlupa City)
(Base Location for WFH)

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Job Description

Key Skills

Banking Insurance Supervision Operation Supervisor Supervisor Skills Operations Supervisor workforce supervisor Insurance Skills Healthcare Insurance

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Position Title: Service Delivery Senior Analyst (Insurance)

Parallel Job Title: Customer Service Sr. Analyst (Banking/Health/ Insurance)

Accenture Job Requisition ID: 0R00158930 || CL Code: 10

Location: Muntinlupa / Hybrid

Full Time

Shift - Not disclosed to be discussed in the interview process

Salary - Not disclosed to be discussed in the interview process [Please source candidate with salary expectation of not more than 50k]

Job Description:

Manages processes based on established performance standards, service & quality levels

Implement full adherence to existing tools used to measure performance (Productivity; Efficiency; Quality; Attendance; etc.)

Manages staff assignment based on business needs/capacity and builds capacity through resource planning and cross-training

Coaches team members on proper handling of transactions

Execute existing DR/BCP plans of the team

Execute/deliver output based on the project plan during migrations

Identifies staffing requirement and is involved in the hiring process ensuring suitably skilled individuals are hired

Manages and develops resources to take key positions such as Supervisor/Team Leader, Quality Auditor or Trainer. Executes career development plans for direct reports

Takes ownership in resolving and managing end-customer issues and negotiations

Manages internal updates/communication within the unit

Enforces compliance to company policies and effect disciplinary measures on violations

Initiate and implement process improvements

Leads projects/tasks that may be assigned from time to time

Job Qualifications:

College Graduate / Bachelors Degree

At least 12 months of experience in insurance account, and/or 12 months work experience in the non-BPO financial sector (Personal Insurance, Personal Banking, Investment, Wealth Management, or Medical insurance)

At least 3 year Supervisory experience in the BPO industry

Role

Customer Service Executive

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from Home

Process

Voice

Functional Area

ITES / BPO / Customer Service

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