Workforce Team Leader

Gratitude Inc

33 Views

17 hours ago

3-6 Year(s)

₱ 40 - ₱ 50K p.a

Job Description

Key Skills

Verint IEX WFM tools

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Graduate in any stream

· Well-versed in WFM systems especially IEX and Verint

· Minimum of 3 yrs WFM experience in a call center inbound voice process

Location - Manila, Philippines

Basic Functions

Responsible for intra-day management processes for operations located in Manila, Philippines. To achieve business service level objectives efficiently. Create and manage reports for internal and external customers.

Role & Responsibilities

 Efficiently manage intra-day staffing and service level.

 Provide timely, accurate reports on intra-day performance.

 Monitor and drive schedule adherence.

 Communicate effectively with internal and external customers.

 Perform other duties and assignments as directed.

General Skills

 Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail.

 Solid critical thinking, problem solving, and interpersonal skills.

 Demonstrates ability to give and receive feedback with peers and business partners.

• Must demonstrate sound arithmetic, analytical and problem solving ability.

 Excellent verbal, written and comprehension skills.

Technical Skills

• Strong Excel skills. Ability to scrub, dissect and shape data, create customized reports.

 Knowledge on WFM systems such as eWFM, Verint/BluePumpkin, IEX, CMS etc.

Work Experience Requirements

 Minimum of 2-year WFM experience in a call center inbound voice process.

Role

Team Leader -Chat

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Stephen Odebiyi

Recruiter - Gratitude Inc

NA, nigeria

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