Quality Analyst Jobs, Work in Libis, Quezon City

Microsourcing

2455 Views

19 hours ago

2-3 Year(s)

₱ 30 - ₱ 35K p.m

Manila

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Job Description

Key Skills

Quality Analyst sales experience.

484 candidate(s) have already applied for this Job. Apply now

With more than 6,000 professionals across 9 delivery centers in the Philippines, MicroSourcing remains the country’s largest provider of offshoring solutions.



Quality Analyst, be 100% YOU with MicroSourcing!



A Quality Analyst is expected to:

• Monitor calls and chats that agents are following the account’s policies and procedures

• Coach agents based on quality performance

• Create action plans for agent improvement

• Attend internal and external calibrations

• Handle escalated customer issues as required

• Prepare reporting on order deficiencies

• Responsible for reviewing the accuracy of information input

• Responsible for achieving and exceeding performance expectations by meeting daily, weekly, and monthly input targets while operating autonomously

• Accountable for staying current with new product and market trends in the payment industry using the information as part of merchant conversations

• Responsible to acquire and maintain a working knowledge of Moneris’ products and services in addition to partner solutions

• All other duties assigned



What it takes to be part of our team:

2+ years of QA experience

2 years background in Sales (preference);

Excellent communication skills - oral and written

Proficient in MS Applications particularly

Ability to motivate and train

What's in it for you?

Competitive Total Rewards (Compensation, HMO, Group Life Insurance and Performance bonuses)

A very collaborative work culture

Find a balance between work and life that fits you. Do what you do best with MicroSourcing!

For more information, visit https://www.microsourcing.com/

*Terms & Conditions apply

Role

QA/QC Exec.

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

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