Customer Service Representative (On-Site)

OP360 CEBU

1619 Views

14 hours ago

1-10 Year(s)

Cebu Central Visayas

Job Description

Key Skills

Customer Service customer service analyst Customer service advisor CSR

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Job Description

Provide exceptional customer support experience through multiple communication channels (email, phone, chat)

Develop an expert understanding of our platform and how each customer is unique and learn how to efficiently apply that knowledge to provide them the support they need and anticipate future questions

Triage, research, and understand the causes, impact, and priority of incoming issues

Troubleshoot, investigate, and create detailed bug reports; partner with engineering to get high impact issues resolved

Represent the support team while working cross-functionally with other departments; providing insights and advocating for our customers and team

Contribute to continuous learning by leading training, improving documentation, and sharing your knowledge with others

Participate in an on-call rotation

Requirements

College Level

Prior BPO experience (at least 1 year) highly preferred

Able to start immediately

Excellent English communication skills

Willing to work on shifting schedules

Willing to work onsite

Meets the typing requirement (40WPM)

Keen to detail

Excellent data entry and typing skills

Strong time management

Adaptability and accountability

Has critical thinking skills with a focus on issue resolution and customer satisfaction

Knowledge of customer service practices and principles

Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice

Ability to handle stressful situations appropriately

Benefits

HMO Benefits

Meal and Transportation allowance

Career Advancement opportunity

Competitive salary

Monthly performance incentives

Allowances

And Many More!

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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