Operations Manager - Bacolod

Service First

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2 months ago

Operations Manager - Bacolod

3-5 Year(s)

Job Description

Key Skills

Corporate Finance Finance Lending Lending Business Operations Management BPO industry Operations Manager bachelors degree BPO Finance Bachelor's Degree Financial Services Financial Operations Finance bpo

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ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement.

While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture to attain corporate performance objectives as our partners trusted advisor and

We need an Operations Manager that will ensure that everything runs smoothly from one day to another. They maximize processes and procedures while meeting customer expectations in terms of cost-effectiveness.

Job Responsibilities:

- Directly oversee the operation’s sales and personnel to ensure positive morale and effective daily operations.

- Developing and implementing sales processes for sales teams, specialists, and other representatives

- Researching and analyzing data to create sales forecasts.

- Serves customers and clients by planning and implementing operational strategies, improving systems, and processes, and managing staff.

- Determines operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses.

- Maintains and improves operations by monitoring system performance, identifying and resolving problems, preparing, and completing action plans, completing system audits and analyses, managing system, process improvement, and quality assurance programs.

- Accomplishes human resource objectives by selecting, orienting, training, assigning, coaching, counseling, and disciplining employees. Administers scheduling systems, communicating job expectations, planning, monitoring, appraising, and reviewing job contributions, planning, and reviewing compensation actions, and enforcing policies and procedures.

- Oversees financial objectives by estimating requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.

- Prepares performance reports by collecting, analyzing, and summarizing data and trends.

- Maintains professional and technical knowledge by tracking emerging call center operations management trends.

- Other tasks may be assigned as deemed necessary by the upper management.

Requirements:

- Bachelor’s Degree

- At least 5+ years proven work experience as Operations Manager or similar role.

- 3+ years’ experience in Lending or financial campaigns in a BPO setting.

- Customer service experience preferred.

- Motivated self-starter

- Excellent verbal communication skills

- Knowledge of organizational effectiveness and operations management

- Experience budgeting and forecasting

- Familiarity with business and financial principles

- Excellent communication skills

- Leadership ability

- Outstanding organisational skills

Role

Manager -Customer Service

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Customer Service

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