Customer Service Associate | Financial Account | Clark

Sutherland Global

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1 month ago

Customer Service Associate | Financial Account | Clark

2-3 Year(s)

20 - 30 Thousand p.m

Pampanga

Job Description

Key Skills

Customer Service Customer Care Financial Services

1 candidate(s) have already applied for this Job. Apply now

Do you want to be a part of one of the largest, independent process transformation companies in the world? Apply now as a Customer Service Associate here in Sutherland.

Sutherland serves marquee clients in major industry verticals. With our head office located in Rochester, New York, USA, Sutherland spans 60 locations across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

If you are a Customer Service Associate looking for a global career, do not miss this opportunity!

KEY RESPONSIBILITIES

You will take inbound calls from customers or clients.

Conduct issue identification and problem solving to meet the customer needs and satisfaction.

You must provide customers with cutting-edge service in a friendly, confident, and knowledgeable manner.

Conduct data entry, documentation, and case management.

You must achieve and maintain required metrics and goals.

MINIMUM QUALIFICATIONS

High school diploma or GED

Demonstrated ability to perform at a high level, to support our high volume of inbound calls

Excellent verbal and written communication skills; proficient reading skills required

Multi-tasking skills, showcased through the use of several applications

Experience in the finance industry is preferred but not required.

At least 2 years call center experience or any relevant experience

JOB HIGHLIGHTS

Enjoy a set of Industry-leading benefits

Get paid while in training

Receive HMO and free dependent

Educational support for employees

Employee referral incentives

Vacation and Sick Leaves

We have sites nationwide that can be near your location

Stable & secured company

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Customer Service

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