Email Tech Support Associate Work in Mandaluyong

Sutherland

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1 month ago

Email Tech Support Associate Work in Mandaluyong

1-2 Year(s)

Manila (Mandaluyong)

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Job Description

Key Skills

Technical Support email support

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Sutherland serves marquee clients in major industry verticals. With our head office located in Rochester, New York, USA, Sutherland spans 60 locations across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

As an Email Tech Support Associate, you will deliver customer service to clients and customers of an American publicly traded Internet domain registrar and web hosting company, all via phone or chat.

KEY RESPONSIBILITIES

Resolve customer issues and upsell

Identify and relate with various customer needs and scenarios

Provide customer resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner

Remain updated in client and industry led processes, technology applications, utilities, and products

Utilize various client based tools and applications for customer management and servicing

Transfer customers to appropriate departments when required

Conduct data entry, documentation, and case management

Work and partner with others within a team-based environment

Achieve and maintain required metrics and goals

MINIMUM QUALIFICATIONS

Finished at least 2 years in college (or High School Graduate + relevant work experience)

Excellent English verbal and written communication skills

Excellent computer skills (Internet and website technologies)

Willing to work in night shift or shifting schedule/ Holidays/Weekends

Good customer service and problem solving skills

Experience with BPO Tech, Sales, and email troubleshooting

Willing to work on-site

JOB HIGHLIGHTS

Enjoy a set of Industry-leading benefits

Get paid while in training

Receive HMO and free dependent

Educational support for employees

Employee referral incentives

Vacation and Sick Leaves

We have sites nationwide that can be near your location

Stable & secured company

Role

Customer Service Executive -Technical

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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