
Email/Chat Support Associate | Music Streaming | APPLY & WIN an iPhone14 Plus + Apple Watch!!!
Job Description
Key Skills
30 candidate(s) have already applied for this Job. Apply now
Do you want to be a part of one of the largest, independent process transformation companies in the world? Apply now as a Customer Service Associate in Sutherland and have a chance to win a brand-new Yellow iPhone 14 Plus (256G)* and an Apple Watch Series 8*!
Sutherland serves marquee clients in major industry verticals. With our head office located in Rochester, New York, USA, Sutherland spans 60 locations across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.
As an Email/Chat Support Associate, you will deliver customer service to the customers and clients of one of the world’s biggest music, podcast and video streaming service, all via email or chat.
KEY RESPONSIBILITIES
- Handle Email/Chat/Calls for the customers using the provided tools
- Resolve the customer's issue. Establish and maintain rapport with consumers
- Accurately capture all required information in the respective tools
- Accurately report all happenings on the email/chat/calls to the respective supervisor/lead
- Complete all given tasks within the time specified
- Adhere to the rules and regulations of the company
- Adhere to the non-disclosure agreement
MINIMUM QUALIFICATIONS
- Finished at least 2 years in college (or High School Graduate + relevant work experience)
- Excellent English written and verbal communication skills
- Working knowledge on computers
- Good customer service and problem solving skills
- Meet the specific daily targets with respect to the Key Result Areas
HERE’S HOW TO JOIN
• Hired applicants of eligible hiring programs from May to June will be automatically included in the promo
• To qualify, the new hire must still be actively employed by August 25, 2023
• The raffle will be done on August 30, 2023. The lucky winner/s will be announced via the official Sutherland Facebook page
*Terms and conditions apply
Role
Customer Service Executive -Chat
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
NA
Process
Chat
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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