Email/Chat Support Associate | Music Streaming | APPLY & WIN an iPhone14 Plus + Apple Watch!!!

Sutherland Global

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6 months ago

Email/Chat Support Associate | Music Streaming | APPLY & WIN an iPhone14 Plus + Apple Watch!!!

1-2 Year(s)

20 - 30 Thousand p.m

Mandaluyong (Shaw)

Job Description

Key Skills

Customer Service Chat Support email support Customer Care

30 candidate(s) have already applied for this Job. Apply now

Do you want to be a part of one of the largest, independent process transformation companies in the world? Apply now as a Customer Service Associate in Sutherland and have a chance to win a brand-new Yellow iPhone 14 Plus (256G)* and an Apple Watch Series 8*!

Sutherland serves marquee clients in major industry verticals. With our head office located in Rochester, New York, USA, Sutherland spans 60 locations across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

As an Email/Chat Support Associate, you will deliver customer service to the customers and clients of one of the world’s biggest music, podcast and video streaming service, all via email or chat.

KEY RESPONSIBILITIES

Handle Email/Chat/Calls for the customers using the provided tools

Resolve the customer's issue. Establish and maintain rapport with consumers

Accurately capture all required information in the respective tools

Accurately report all happenings on the email/chat/calls to the respective supervisor/lead

Complete all given tasks within the time specified

Adhere to the rules and regulations of the company

Adhere to the non-disclosure agreement

MINIMUM QUALIFICATIONS

Finished at least 2 years in college (or High School Graduate + relevant work experience)

Excellent English written and verbal communication skills

Working knowledge on computers

Good customer service and problem solving skills

Meet the specific daily targets with respect to the Key Result Areas

HERE’S HOW TO JOIN

• Hired applicants of eligible hiring programs from May to June will be automatically included in the promo

• To qualify, the new hire must still be actively employed by August 25, 2023

• The raffle will be done on August 30, 2023. The lucky winner/s will be announced via the official Sutherland Facebook page

*Terms and conditions apply

Role

Customer Service Executive -Chat

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Process

Chat

Functional Area

ITES / BPO / Customer Service

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