Hiring for Team Leaders in Pampanga
Job Description
Key Skills
196 candidate(s) have already applied for this Job. Apply now
Sutherland is seeking an organized and goal-oriented person to join us as a Team Manager (Collections Autoloan). We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
- Managing Team Performance: Improve team performance on Customer Experience metrics (Resolution and CSAT) through call listening, behavioral coaching and setting effective action plans. Address Team level variation through targeted coaching for outliers and involving on Continuous Improvement activities
- Accomplish weekly deliverables, such as:
- Coaching compliance inclusive of RCAs and action Plans.
- Weekly Audit requirement and call scrubbings
- Team attendance infractions insights thru internal Sutherland attendance tool
- Provide ideas that can help the client improve their product, business, processes and/or policies
- Present Team Performance to Clients in as needed basis
- Client advocate: Address team attendance and attrition through relationship building and removing barriers that affect People Metrics. Improve employee morale
- Set up accountability discussions on attendance and performance challenges
- Report potential red flag on employee retention and partner with Operations Manager on stay interviews
- Keep employees in the loop for any internal and external updates
- Have Team participate on Site and Program employee engagement activities
- Come up with Team level mini engagement activities to hype morale
Our most successful candidates will have:
- At least two years of experience as a Team Leader handling Auto Loan/Autofinance collections.
- Be able to work in MS Office.
- Be able to work in a fast-paced environment.
- Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player.
- Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements.
- Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner.
- Amenable working onsite in Clark.
Employer questions
Your application will include the following questions:
-
How many years of people management experience do you have?
-
Have you worked in a call centre before?
-
How many years' experience do you have in the BPO industry?
Role
Team Leader -Technical
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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