Customer Service Representative | Online Furniture Account
Job Description
Key Skills
1 candidate(s) have already applied for this Job. Apply now
#BeMore
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top reasons to work with TDCX
- Competitive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company, winner of hundreds of industry awards
What is your mission?
- Serve our customers on various issues through 3 modes of communication such as emails, phone calls, and live chat.
- Meet customer satisfaction, efficiency metrics, and issue resolution targets, exceed customer expectations, build customer loyalty, and take advantage of sales opportunities when appropriate.
- Propose resolutions and follow up with customers on time and offer recommendations to prevent similar issues raised by the customers from repeating by providing feedback to client.
- Develop and maintain a vast knowledge of the account's products and latest offerings.
- Provide feedback through various platforms for respective teams (Marketing, Product, QC, etc.) to improve the customer experience.
Who are we looking for?
- Candidates must have completed at least 2 years in College or possess Bachelor’s/College Degree, in any field.
- Fluent in English with excellent communication skills, both written and verbal.
- At least 1 year Customer Service experience in the BPO industry.
- Experience working with Zendesk and/or a similar ticketing system is highly advantageous.
- Successful track record working in a high-volume environment.
- Able to solve problems by thinking analytically and creatively.
- Familiar with the latest e-commerce trends.
- Ability to empathize with and prioritize customer needs.
- Exude patience and ownership towards each customer.
- Ability to identify customer needs and provide appropriate solutions, setting expectations with customers.
- Can start on June 13.
How to Apply?
Online
Send us your application through Myglit and begin your #BeMore journey virtually Mon-Fri, 9am-5pm via https://bit.ly/TDCXMNLVirtualRecruitmentHub
Onsite
Send us your application through Myglit and visit our Onsite Recruitment Hub at 21F Robinsons Cyberscape Gamma, Ortigas Pasig City Mon-Fri, 10am-7pm
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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