Technical Support Representative (Non-Voice) | Pioneering Account

TDCX

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1 month ago

Technical Support Representative (Non-Voice) | Pioneering Account

1-2 Year(s)

20 - 30 Thousand p.m

Manila (Ortigas)

Job Description

Key Skills

BPO Call center

35 candidate(s) have already applied for this Job. Apply now

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

Competitive remuneration, great perks, and performance incentives.

Comprehensive medical, insurance, or social security coverage.

World-class workspaces.

Engaging activities and recognition programs.

Strong learning and development plans for your career growth.

Positive culture for you to #BeMore at work.

Easy to locate area with direct access to public transport.

Flexible working arrangements.

Be coached and mentored by experts in your field.

Join a global company, winner of hundreds of industry awards.

What is your mission?

As a Technical Support Representative, you will be conducting preliminary investigations and attempts to resolve L1(Level One) technical support issues (small issues, simple queries, technical issues within the scope of product documentation) according to the given SOPs.

You are also required to perform these job functions:

Receive and acknowledge issue reports from customers via Zendesk ticket system.

Log issues in Zendesk ticket system (if needed) and perform classification of issues according to its type and nature to ensure consistency of information on the ticket.

Escalate issues to external suppliers to request problem investigation support and tracking the progress of investigation.

Escalate complex technical issues to the L2 technical support team and collaborating with internal teams to resolve the issues.

Interact with customers to keep them updated with the progress of the investigation.

Organize the solutions in an orderly manner before replying to the customers.

Meet customer satisfaction, efficiency metrics, and issue resolution targets, exceed customer expectations, and build customer loyalty.

Who are we looking for?

Open to all college undergraduates with 1-year BPO experience and relevant knowledge, understanding and/or exposure in programming applications, coding, and web development

Graduates of BS Computer Science or any related courses without BPO experience are welcome to apply

Preferably with API and Library experience

Fluent in English with excellent communication skills, both written and verbal

Excellent proficiency in email writing etiquette

Strong analytical and problem-solving skills in analyzing technical issues, for evaluation and resolution

Can work in Ortigas, Pasig City

How to Apply?

Online

Send us your application through Myglit and begin your #BeMore journey virtually Mon-Fri, 9am-5pm via https://bit.ly/TDCXMNLVirtualRecruitmentHub

Onsite

Send us your application through Myglit and visit our Onsite Recruitment Hub at 21F Robinsons Cyberscape Gamma, Ortigas Pasig City Mon-Fri, 10am-7pm

Role

Customer Service Executive -Chat

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Process

Chat

Functional Area

ITES / BPO / Customer Service

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